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| Avoiding
Travel Scams |
How many times
have you received an email with the subject: "You Have Won a
Free Vacation to The Caribbean"? Travel scams are more cleverly disguised and thousands of
unsuspecting travelers fall victim every year.
Too Good To Be True
- Be skeptical, and read or listen to exactly what is
being said, not what you want to hear. Although you would like
to be hearing that you won an all expenses paid trip to the
Caribbean, like everything else, it probably comes with a
price.
- Be aware of what
"subject to availability" means; there's a chance you
may not be able to get the travel dates you want.
- If you're not familiar with the company, get its
name, address and local telephone number. You can also check up
on their track record by contacting the Attorney General,
consumer protection agency or Better
Business Bureau to see if complaints have been filed against
them.
- Be wary of giving
your Social Security Number or credit card over the phone or online, unless you are
certain you are dealing with a reputable company and a secure
server. (See Better
Business Bureau)
- Read the fine
print. You may get free airfare, but be asked to pay high rates
for accommodations, making the total price higher than you would
pay for a typical package tour. Inquire about and include all
"extra" fees in your calculations. Don't forget
service charges, taxes, and processing fees. Look out for
"blackout dates," which are days, usually over the
holidays or during peak travel times, when you will not be
permitted to travel.
- Ask what is NOT
included; tips, taxes, etc.
- Don't be fooled by
phrases like "This is the last day to book" or
"Offer expires at midnight". That could be the case,
but often, these are just ploys to get you to make a rash
decision, or not check the background on the provider as you
ought to. Never allow yourself to be pressured to make an
immediate decision.
- Never disclose
your social security, credit card, checking account number or any other
personal information via fax, phone or email.
- Always ask for a
copy of the cancellation and refund policies.
- Never dial a 900
number. No credible company will require you to pay for a phone
call to the reservations or customer service center. Also beware
calling locations with 809, 758, or 664 area codes. These
numbers (and dozens more) seem like American phone numbers, but
are actually locations within the Caribbean and could charge
exorbitant per minute rates. If you're ever uncertain, you can
easily locate
the area code's origin online.
- Get a receipt in
writing; if you make reservations online, print out the
itinerary and receipt.
- Find out the exact
names of the hotels, airports, airlines, and restaurants that
your package includes; if they tell you a "major hotel
chain" or "major airline" ask for specifics.
Their interpretation of what these include might surprise you.
- Always call to
verify your reservations, even if you are comfortable with your
itinerary.
- Use a credit card
to pay for the trip. If something does go wrong you may need to
dispute the charges.
- On phone offers -
make sure you are not agreeing to anything you don't want to,
especially if they are from your credit card company, which will
bill you automatically. These aren't "scams" per se,
but the language telemarketers use is often confusing
(deliberately or not), and you may authorize a charge without
quite knowing you did it.
- Taxi -
most airports will have an authorized cab dispatcher who will
advise you how much cab fare from the airport should run.
Know Red Flags
- Solicitors who
call after business hours. Legitimate businesses normally
operate between regular business hours.
- Deals that require
you to pay before you receive the necessary information, or ask
you to pay for the information.
- If you are told
that the earliest departure date is two months away, this should
be cause for concern. The deadline for disputing a credit card
charge is 60 days.
- Contests which do
not post or provide "rules" or requirements. A lawful
contest must provide rules to participants.
Common Scams
- Emails, faxes, or
mail announcing that you have been "chosen" to win a
free vacation, free airfare, or a hotel stay -- especially when
you know you haven't entered anything. Chances are, you are one
of probably hundreds of people who received this, and they are
hoping at least one of you will bite. Don't.
- Watch out for
advertisements for bargain basement prices, or "discount
travel certificates" available if you agree to a time share
presentation.
- Travel Clubs which
require you to pay a fee for participation, and in return
promise travel discounts for all cardholders. While there are
many legitimate travel clubs, this is a very common scam. Do
your homework before joining.
- Two-for-one or
"companion" scams which offer you two tickets for the
price of one, when in reality the cost of one ticket is as much,
if not more, than you would have paid for two separately.
Telemarketers calling
promising great travel packages if you agree to pay now, over the
phone. These are often skilled
salespeople who know how to put the pressure on, and avoid answering
specific questions about the offer until after you fork over a
credit card number.
Been Scammed?
If you think you have been the victim of fraud, find out what
recourse you may have, and how to file a
complaint. Don't hesitate to drop
us an email and let us know about it -- we can save other
travelers from what you endured. For further resources, be sure to
visit the National
Fraud Information Center.
The Internet is a cheap
and easy medium for con artists. How many times have you received an
email with the subject: "You Have Won a Free Vacation to
Hawaii"? Most of us recognize this as spam right away, and
probably hit delete without even opening it. Other travel scams are
more cleverly disguised, however, and thousands of unsuspecting
travelers fall victim every year.
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