What
is Bumping?
How to Get Bumped
How To Avoid Bumping
What the Law Says
The fastest way to get a free airline
ticket may be the most unexpected: Give up your seat at the last
minute.
What
is Bumping?
To be bumped is to be denied a seat on a plane when you have a
confirmed reservation. It results from overbooking, an airline
practice designed to fill the empty seats that absent passengers
leave behind. Bumping first became a major issue in April 1972, when
the consumer advocate Ralph Nader was put off an Allegheny Airlines
(now US Airways) flight from Washington to Hartford and missed a
fundraising rally. He sued Allegheny, charging that it had
fraudulently represented his reservation as confirmed. He won $10 in
actual damages and $25,000 in punitive damages for the rally's
sponsors.
The Department of Transportation requires commercial airlines flying
60 passengers or more and originating in the United States to seek
out volunteers before bumping anyone involuntarily. Such volunteers
can receive lucrative rewards, from cash to free air vouchers. In
general, the longer the delay, the better the payoff. Some airlines
will even offer meals, free drink coupons, free headsets on the next
flight, an upgrade to first-class, a free long-distance phone call,
or admission into the swanky airline clubs.
The Transportation Department closely monitors bumping. Its
statistics show that about 4% to 5% of all airline passengers are
bumped voluntarily; and less than 1% are bumped involuntarily. The
average in 2001 was about 20 passengers involuntarily bumped per
10,000 passengers.
How
to Get Bumped
First, determine what flights are most likely to be overbooked. They
include:
- Routes frequented by business travelers, departures after noon on
Fridays or on Sunday evenings.
- Pre- and post-holiday flights.
- Transcontinental nonstops.
- Popular routes.
- Routes that have scant nonstop or direct service with no change of
planes.
If you're really serious, you can choose an airline that bumps the
highest percentage of passengers. See the latest oversales figures
in the Consumer
Report from the DOT.
Get to the gate early. Airline rules typically state that if you
don't arrive at least 10-20 minutes before the scheduled departure,
you will forfeit your reservation and have to fend for yourself. In
most cases, incidentally, airlines are not required to compensate
you for the missed flight.
Don't
hassle the gate attendants. Arrive early and let them know you're a
willing volunteer, then simply remain near the gate where they can
contact you if needed. Asking about the status of the flight every
five minutes or becoming rude or impolite will not make the
attendants very anxious to hand you cash or free flight vouchers.
How to Avoid Bumping
If you have obligations in your destination city and absolutely
cannot afford to be bumped from a flight, arrive as early as
possible to the airport, especially if you're taking a popular
route. The last to check in to the flight are typically the ones who
find themselves bumped involuntarily. If you're at the gate before
the majority of the passengers have checked in, your chances of
retaining your original reservation are favorable.
What the Law Says
The Transportation Department has specific rules governing
overbooking procedures. From the DOT's Consumer Guide to Air Travel:
The
airline must give you a written statement describing your rights
and explaining who gets on an oversold flight and who doesn't. If
the airline arranges substitute transportation that gets you to
your final destination within an hour of your original scheduled
arrival time, there is no compensation.
If the substitute plane is scheduled to get you there from one to
two hours late on domestic flights and one to four hours
internationally, the airline must pay you at least the equivalent
of your one-way fare to your final destination, with a $200
maximum. If more than two hours domestically or more than four
internationally, or if the airline doesn't make substitute
arrangements for you, the compensation doubles, with a $400
ceiling. You can demand payment on the spot, and if you feel
entitled to more than the rules require, you can try negotiating
with the complaint department.
Before you count your rewards, however, be aware that you must
have a confirmed reservation. An "OK" in the status box
of your ticket will suffice, even if the airline can't find your
reservation in the computer.
Also, federal bumping rules do not apply to charters, planes with
60 seats or fewer or smaller aircraft that are substituted for
originally scheduled ones. They don't apply to inbound flights to
the United States or to flights between foreign cities, but
airlines or foreign countries may have rules of their own