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How do I
reserve
my room?
Our
reservation
process
is very
simple.
Select
or enter
the
desired
city,
enter
the
dates of
arrival
and
departure,
and
enter
the
number
of
guests.
Click
the
Search
Available
Hotels
(for
only
hotels
which
have
vacancies),
Search
for
Vacation
Rentals
or the
Browse
All
Hotels
(all
hotels
in a
city
regardless
of
vacancy)
button.
You
could
also
search
by a
specific
hotel
name
within a
city.
A list
of
hotels
or
vacation
rentals
will
appear
on the
screen.
For more
information,
click
the name
of the
property
or the
Info
link.
-
After
room
types
and
rates
are
returned
to
your
screen,
you
will
be
able
to
choose
the
rate
you
desire
by
reading
the
room
information
in
the
center
of
the
screen,
then
clicking
on
the
Book
It
button
on
the
right
side
of
the
screen.
-
After
you
have
selected
your
desired
room
type,
you
will
be
taken
to a
"Secure
Reservation
Request"
form.
Then
you
will
need
to
review
the
"Reservation
Information"
and
fill
in
the
blanks
on
the
"Guest
Information"
section.
Be
sure
your
name
and
email
address
are
spelled
correctly.
-
After
you
fill
out
all
of
the
needed
information,
press
the
"Submit
Reservation"
button.
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If
further
correspondence
is
necessary
prior
to
confirming
the
reservation,
a
Customer
Care
agent
will
reply
back
to
you
with
an
email
within
24
hours.
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Is it
safe to
use my
credit
card?
Yes. We
take
this
matter
very
seriously.
To
ensure
your
security,
Interactive
Affiliate
Network
utilizes
a secure
commerce
server,
which
encrypts
the
credit
card
number
and
encodes
it into
a
non-usable
form. |
What
credit
card
types
are
accepted
for
guarantee/deposit?
The card
types
accepted
for
guarantee/deposit
will be
listed
in the
Info
section
of the
hotel
description. |
My
credit
card
number
is
correct,
but the
hotel is
not
accepting
it. Why?
There
are a
few
possibilities:
-
Your
card
type
is
not
accepted
at
the
hotel.
-
The
card
expiration
date
precedes
the
reservation
date.
-
You
have
reached
your
credit
limit.
-
There
is a
computer
error.
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Can I
specify
where I
would
like my
room
located
(preferred
floor,
next to
pool,
etc.)?
If
special
requests
are
accepted
by the
lodging,
a
section
will
appear
on the
Reservation
Form to
insert
such
requests
and
submit
them to
the
hotel.
The
hotel
staff
will do
their
best to
accommodate
special
requests.
We
cannot
guarantee
that
your
requests
will be
granted
because
they are
subject
to
availability. |
Is the
room
rate per
person
or per
night?
All
rates
displayed
are
nightly,
and
based on
double
occupancy
per room
unless
otherwise
specified.
Carefully
review
the room
descriptions
and rate
rules to
ensure
the room
you
select
can
accommodate
your
entire
party.
Any
extra
adults
or
children
above
the
rooms
listed
occupancy
may be
subject
to
additional
charges
at the
property's
discretion.
Some
rates
may
require
special
identification.
Our
booking
fee,
taxes,
and
other
surcharges
imposed
by the
hotel
are not
included. |
What
about
the
special
discounts?
Many of
the
participating
hotels
offer
"Special
Internet
Rates"
to our
users.
These
rates
offer
substantial
savings.
See "
What is
a
Special
Internet
Rate?
"
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I should
receive
a
discounted
rate.
How do I
get
this?
The
rates
displayed
are the
only
rates
available
to this
site for
making
reservations.
These
rates
may
include
government,
corporate,
or
senior
discounts.
You may
need
special
documentation
at
check-in
to
confirm
you are
qualified
to
receive
that
rate.
Please
do not
expect
to
receive
such a
rate at
check-in
without
the
proper
identification
even if
you have
selected
to book
it
online.
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Is there
a
waiting
list for
sold out
hotels?
In
certain
instances,
Interactive
Affiliate
Network
can make
reservations
at sold
out
properties.
Often
lodgings
identified
as
"Special
Internet
Rates"
are
providing
sold out
availability.
If you
want to
be
placed
on a
waiting
list,
you will
need to
contact
the
lodging
directly.
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What
happens
when I
make a
reservation?
Reservation
requests
will
result
in a new
screen
showing
an
Itinerary
Number,
which
should
be kept
and used
with any
future
correspondence
with
Interactive
Affiliate
Network.
You may
also be
quoted a
Confirmation
Number.
Additionally,
all
reservations
will be
followed
up
within 2
to 4
hours
with an
email
using
the same
Itinerary
Number
and, if
available,
a
Confirmation
Number. |
How long
will it
take
Interactive
Affiliate
Network
to
respond
to my
reservation
request?
All
reservation
requests
will
result
in a new
screen
showing
an
Itinerary
Number,
which
should
be kept
and used
with any
future
correspondence
with
Interactive
Affiliate
Network.
Additionally,
all
reservations
will be
followed
up with
an email
within 2
to 4
hours
using
the same
Itinerary
Number
with the
status
of your
reservation. |
How do I
check on
my
request
for a
lodging?
You may
view
your
reservation
using
the "View/Cancel
Reservation"
link.
Always
feel
free to
contact
us
with any
inquiries
regarding
your
request.
For
fastest
service,
please
include
your
"Booking
Number"
which
you will
receive
after
you
submit
your
booking. |
I don't
have
long to
wait for
a
confirmation.
What can
I do?
Typically,
most
lodging
reservations
are made
in real
time and
your
confirmation
should
only
take a
few
seconds.
You will
be
notified
of the
status
of your
reservation
within 2
to 4
hours.
However,
there
can be
delays.
In such
cases,
you will
receive
an email
from us
without
a
confirmation
number.
When we
receive
the
confirmation
number
from the
property,
it will
be
emailed
to you.
If there
is a
special
request
or rate
change
associated
with
your
reservation,
the
request
will be
sent to
a
Customer
Care
agent
for
processing.
You may
contact
us
directly
at
reply@travelnow.com. |
When
will my
reservation
be at
the
hotel?
-
Special
Internet
Rates
Rates:
Your
name
will
not
appear
at
the
hotel
until
72
hours
before
your
arrival
date.
Rest
assured,
the
room
is
booked;
however,
the
hotel
just
does
not
know
that
you
will
be
the
person
staying
in
it.
-
"Additional
Rates":
It
takes
a
minimum
of
24
hours
before
your
reservation
details
reach
the
lodging's
computer
system.
Rest
assured,
the
room
is
booked;
however,
the
hotel
simply
has
not
entered
your
details
into
their
system
yet.
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Once I
have
made my
reservation,
will I
receive
any
written
confirmation
from the
hotel?
No. The
email
confirmation
you
receive
from
Interactive
Affiliate
Network
is all
you will
need. It
displays
your
Interactive
Affiliate
Network
Itinerary
Number,
the
hotel
information,
the
rate,
confirmation
number,
and the
hotel's
cancellation
policy. |
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What is
the
cancellation
policy
on my
reservation?
When you
are
completing
the
Secure
Lodging
Reservation
Form,
the
Cancellation
Policy
will be
provided
in red
or there
will be
a link
to read
the
cancellation
policy.
You can
also
view the
property
information
page to
find the
cancellation
policy.
These
policies
will
vary
from
lodging
to
lodging,
so you
must
read
each one
carefully.
In
general,
the
standard
increments
are that
you must
cancel
the
room(s)
by 4 or
6 PM on
the
arrival
date, or
24, 48,
or 72
hours
prior to
your
specified
arrival;
however,
these
are just
general
guidelines
and the
specific
policy
of the
property
will
prevail.
If you
cancel
before
the
deadline,
generally
you will
not be
charged
a
penalty
by the
lodging
provider.
Canceling
after
the
stated
period
will
result
in a
cancellation
penalty
fee from
the
lodging
provider.
Some
reservations
are
non-refundable
and
cannot
be
cancelled
after
booking.
If the
cancellation
is
outside
of the
time
allotted,
you may
be
charged
for one
night's
stay
including
tax
recovery
charges
and
service
fees.
Please
read the
specific
cancellation
policy
provided
for each
property
on the
site and
in any
emails
regarding
your
reservation.
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How do I
cancel a
reservation?
Use the
"View/Cancel
Reservation"
link
provided
on the
home
page.
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What is
a
Vacation
Rental?
A
vacation
rental
is any
suite-type
lodging
that has
self-catering
facilities
(wet
bar,
refrigerator,
microwave,
etc.)
Most
vacation
rentals
have
separate
bedrooms,
fully
equipped
kitchens,
one or
more
bathrooms,
washer
and
dryer,
and
sometimes
a
balcony
or
patio.
Towels
and
linens
are
provided.
Daily
maid
service
and
other
hotel
conveniences
are
usually
available.
Unlike
hotels
with per
person
pricing,
there is
a set
price
for an
entire
vacation
rental
with a
maximum
number
of
persons
allowed.
Most
one-bedroom
units
sleep a
maximum
of four
using a
sleeper/sofa
in the
living
room.
Most
two-bedroom
vacation
rentals
sleep a
maximum
of six,
and most
three-bedroom
vacation
rentals
sleep up
to
eight.
Please
carefully
read the
vacation
rental
descriptions
to learn
the
specifics
of what
is
provided
and how
many
people
are
allowed. |
Where do
I pick
up my
vacation
rental
keys?
The
email
you
receive
confirming
your
reservation
for a
Vacation
rental
will
provide
details
as to
where
and when
you
should
pick up
the keys
to your
rental
unit. |
What
type of
customer
service
is
offered?
After
submitting
your
reservation
request,
you will
be
provided
with an
email
address
to use
to make
inquires
about
your
request.
Our
qualified
and
friendly
agents
are
available
24-hours
a day, 7
days a
week,
365 days
a year
(including
holidays)
to
answer
your
questions.
All you
have to
do is
ask.
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I'm
looking
for a
hotel in
Los
Angeles.
Can you
help me?
Our
reservation
agents
are
unable
to do
individual
searches
for
clients
due to
our high
volume
of
reservations.
Please
use the
Lodging
Search
Form
to
identify
availability
and
rates at
over
47,000
hotels
around
the
world. |
Is there
a hotel
shuttle
service
to/from
the
airport?
Many
hotels
offer
shuttle
service
to and
from the
airport.
This may
be
listed
on the
Lodging
Information
page. If
it is
offered,
there
may be a
charge
by the
hotel
for this
service.
Vacation
rentals
often do
not have
this
type of
service. |
Is
parking
available?
Free
parking?
Long-term
parking?
Most
hotels
and
vacation
rentals
offer
free
parking
to their
guests,
although
some may
charge.
Long-term
parking
is
offered
at the
discretion
of the
property
(often
in
conjunction
with
park and
fly
rates).
This may
be
listed
on the
Lodging
Information
page. |
What if
there
will be
more
than two
adults
in the
room?
Most
hotels
allow
additional
guests
to stay
in the
rooms at
a charge
(usually
between
$5.00-$20.00
per
person).
Some
hotels
and most
vacation
rentals
have a
limit on
how many
people
can stay
in a
room.
This may
be
listed
on the
Lodging
Information
page. |
Our
children
will be
with
us... do
they
stay
free?
Usually
children
under 12
years of
age stay
for free
in their
parent's
room
using
the
existing
bedding.
The age
requirement
differs
depending
on the
specific
hotel's
policy.
This may
be
listed
on the
Hotel
Lodging
page. |
Are
rollaway
beds/cribs
available?
Most
hotels
and some
vacation
rentals
offer
rollaway
beds and
cribs
(typically
at a
charge-
$5.00-$20.00
each).
Some may
have
restrictions
on what
room
types
will
allow
rollaway
beds.
This may
be
listed
on the
Lodging
Information
page. If
special
requests
are
accepted,
a
section
will
appear
on the
Reservation
Form to
insert
such
requests
and
submit
them to
the
hotel or
vacation
rental. |
What are
the
directions
to the
hotel?
The
location
information
of the
hotel is
sometimes
listed
on the
Lodging
Information
page.
This can
identify
the
distance
from the
hotel to
certain
landmarks
or the
airport.
Vacation
rental
reservations
will
have
directions
included
in the
confirmation
email. |
Is
breakfast
included?
Many
hotels
offer
free
breakfast.
Often
this is
a
continental
breakfast
or
sometimes
just
coffee
and
donuts.
It would
be very
rare for
a
Vacation
rental
to
provide
breakfast.
If
included,
it
should
be
listed
on the
Lodging
Information
page. |
What is
the
Interactive
Affiliate
Network
Refund
Policy?
Interactive
Affiliate
Network
strives
to
provide
the best
service
possible
and will
work on
behalf
of our
clients
to
rectify
any
regrettable
circumstances
pertaining
to your
reservation.
However,
Interactive
Affiliate
Network
acts
only as
an
independent
agent to
secure
services
of an
air
carrier,
car
rental
supplier,
hotel,
vacation
rentals,
or other
travel
related
supplier.
Therefore,
we have
no
control
over
personnel,
equipment,
or
operations
of these
suppliers
and
shall
not be
held
liable
for any
inconvenience,
personal
injury,
property
damage,
or other
loss
incurred
as a
result
of any
wrongful
acts,
omissions,
or
default
on the
part of
the
suppliers.
All
grievances
must be
reported
with any
and all
supporting
documentation
to
Interactive
Affiliate
Network
within
60 days
of the
mailing
of the
first
credit
card
statement
showing
any
discrepancies
for
billing
and
payment
issues
or
within
60 days
after
the
completion
of
travel
services
provided. |
Do
hotels
have
minimum
age
requirements?
Please
be aware
that
some
hotels
may have
minimum
age
restrictions
or
requirements
when
reserving
a room.
For
example,
some
hotels
with
casinos
may
require
you to
be 21
years of
age to
check
into a
room.
Please
inquire
with a
Customer
Care
Agent or
with the
hotel
directly. |
What if
I find a
lower
price
after
booking?
Special
Internet
Rate
hotel
reservations
booked
through
this
site are
guaranteed
to be
the
lowest
rate. If
there is
a lower
rate
available
for the
same
dates
and the
same
hotel,
you must
contact
us prior
to the
property's
cancellation
deadline
of your
"Special
Internet
Rate"
reservation.
We will
either
refund
you the
difference
or
cancel
the
reservations
without
penalty.
This
guarantee
only
applies
to rate
indicated
as
"Special
Internet
Rates."
It does
not
apply to
special
events
such as
New
Years
and the
Super
Bowl. To
learn
more or
to claim
a
guarantee,
Click
here.
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